Shipping Policy

Estimated Shipping Times

• Standard Shipping: Estimated delivery within 6–7 business days after shipment.
• Express Shipping: Estimated delivery within 5–8 business days after shipment.

All delivery timeframes are estimated and not guaranteed. Delivery times may vary depending on your location, carrier performance, customs processing, peak season conditions, and post-holiday shipping periods.

Order Processing

Because many of our pieces are custom-made or hand-engraved, please allow up to 1–3 business days for processing before your order ships.

During peak seasons or holidays, processing times may be extended due to increased order volume. We appreciate your patience as we carefully prepare each piece.

Rush My Order (Express Fulfilment)

Rush My Order prioritises priority processing, allowing your order to be prepared and shipped faster than standard fulfilment (typically within the next business day).

Rush My Order does not guarantee delivery dates or expedited carrier transit times. Once an order has shipped, delivery speed is subject to the carrier and outside of our control.

Multiple Shipments

In some cases, orders containing multiple items may be shipped in separate packages to ensure safe delivery and reduce the risk of damage during transit.

If your order ships in multiple packages, there may arrive on different days. Separate tracking information will be provided for each shipment.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow 24–48 hours for tracking updates to appear after shipment. You can also track your order anytime at luvenu.com/apps/track.

Customs, Duties & International Fees

International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.

These fees are not included in your purchase price and are the responsibility of the customer. Luvenu is not responsible for delays, holds, or additional charges caused by customs processing.

We deliver worldwide with no hidden shipping fees on standard orders. However, customs and import fees vary by country and are outside our control.

Shipping Protection

Shipping Protection is an optional add-on that helps protect your order against loss, damage, or theft during transit.

If an order with Shipping Protection is confirmed lost, stolen, or damaged while in transit, Luvenu will resolve the claim and, if approved, offer a replacement or refund depending on the situation.

Shipping Protection does not cover:

• Address errors or incomplete shipping addresses provided by the customer.
• Packages marked as delivered by the carrier.
• Delays caused by carrier disruptions, misdirected delivery, or unpaid customs fees.

Claims related to Shipping Protection must be submitted within 7 days of the last tracking update and may require supporting documentation.

Shipping Responsibility & Delivered Packages

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the customer.

Luvenu is not responsible for lost or stolen packages marked as delivered. If an issue arises, we are happy to assist with filing a carrier claim or providing supporting documentation.

Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate and complete shipping information at checkout. Orders shipped to the address provided cannot be refunded or replaced if delivery fails due to incorrect or incomplete address details.

If a delivery attempt results in a package being returned to us due to an incorrect address, the customer is responsible for the cost of reshipping. Please contact us at luvenu@gmail.com as soon as possible.

Returned to Sender

If a package is returned to us due to any of the following reasons:

• Invalid or undeliverable address
• Unclaimed delivery
• Failure to pay customs or import duties
• Refusal of delivery by the customer

The customer must contact luvenu@gmail.com with their order number to arrange reshipment. Returned orders may be eligible for reshipment at the customer's expense. Refunds are not offered in these cases.

Carrier Delays & Force Majeure

Luvenu is not responsible for delivery delays caused by carriers, customs authorities, weather conditions, labour disruptions, or other circumstances beyond our control. Such delays are not qualify for refunds or compensation.

Free Worldwide Shipping

We are proud to offer free worldwide shipping on all Luvenu orders — no hidden fees, no surprises. We deliver love to every corner of the world.

Need Help?

If you have any questions regarding your shipment or order status, please don't hesitate to get in touch.

Email: luvenu@gmail.com

Phone: +1 805 2256 604

Order Tracking: Click Here 

Contact Page: Click Here 

Address: 7409 Magi Road, Hanahan, South Carolina, 29410, USA

We aim to respond to all enquiries within 24 hours.